Seller Handbook
8/3/2024, 12:12:53 PM

In this guide, we will only provide a brief overview of most seller-focused features & links to their respective articles.

General sales process:

  1. The seller uploads the product

  2. Buyer pays to igitems

  3. Order is created

  4. The seller delivers the product/service

  5. The seller & buyer confirm the delivery

  6. Seller requests withdrawal

  7. Seller gets paid

Attention!

  • Always follow the process outlined above!

  • NEVER deliver a product/service to a buyer without having received an order from igitems!

  • NEVER ask a buyer to confirm delivery without providing full access to the product/fully delivering the service!

  • NEVER ask a buyer to close a dispute without fully resolving the issues!

  • Make sure to check the way your Income from Sales is calculated!

  • You can learn more about withdrawals here

Auto-Confirmation - Details

  • Unverified Sellers: Auto-confirmed 14 days after delivery

  • Verified sellers: Auto-confirmed 4 days after delivery

Community Rating

Your community rating represents the trust we believe our users should have in you. It is one of the main factors used to determine the ranking of your product in the list.

It combines:

  • your average from reviews from the last 360 days.

  • Your Dispute Rating from the last 180 days.

Issues Resolution

  • Buyers can report issues using our Dispute system.

  • Based on your professionalism during disputes you receive a Dispute score that influences your community rating, thus the ranking of your products.

  • You must NEVER ask a buyer to close a dispute before the issue/concern was fully resolved.

  • If you were unable to resolve the issue with the other party, the dispute may be escalated to igitems (after at least 24 hours) and our help will step in to mediate. Make sure to remain professional, honest and helpful so we can do our best to resolve the differences!

Warning System & Suspensions

  • Sellers in breach of our guidelines may receive an official warning.

  • Warnings expire in 3 months, quicker at very high seller levels

  • If a seller has 3 active warnings at once, their access becomes limited

  • Sellers limited for several months are automatically banned.

Severe issues can result in an immediate suspension without the need for warnings. Such issues may include, but are not limited to:

  • Sharing personal contact information

  • Refusing to provide post-sale assistance

  • Conducting transactions outside of igitems

  • Manipulating sales & performance metrics/ratings

  • False advertising

Product List

In our marketplaces products are ranked according to the perceived performance of their sellers. Check our detailed guide about Product Ranking!

In short, we consider the following factors:

  • Seller Experience, see: Seller Levels

  • Community Rating: A combined rating of the reviews received from buyers & your professionalism during disputes, with a great emphasis on order reviews.

  • Performance in the category: Represents how well someone has performed in the category recently

  • Average sell price in the category: Average sell price is a lesser factor to account for sellers selling at lower/higher prices, which influences the number of sales they make.

Product Duration

  • Products may expire, you will gain access to longer Offer durations at higher seller levels.

Account Delivery Methods

We currently support 2 Account Delivery methods using the automated & manual delivery options.

Custom Product types

Certain product types such as currencies, topups or game keys have their own delivery method.