This article covers the key checks you should do when buying a game account on igitems, plus what to do if access is missing or the account doesn’t match the listing.
When this applies
You are buying a game account (any platform/region).
The offer includes “full access” / email access or recovery-related claims.
You want to avoid account-security mistakes before confirming delivery.
You received incorrect access, missing details, or pressure to confirm early.
How to buy an account safely
Before you pay, verify the listing details.
Confirm platform/region and any required account details match what you need.
Check the seller’s reputation and delivery speed.
Be ready for verification requirements (accounts and higher-risk activity may require it).
After purchase, keep everything on igitems.
Use the order chat for all instructions and evidence.
Do not move delivery to Discord/WhatsApp/email. Off-platform communications may not be considered in disputes and forfeit the igitems guarantee.
Verify the account matches the offer before confirming delivery.
Check key attributes promised in the listing (level/items/skins/rank/resources, etc.). Open a dispute if you find any discrepancy.
Confirm you can log in successfully and access the correct account.
Secure ownership and access.
Ensure you received the access level promised (including email access where applicable).
Change passwords and recovery/security details where possible so you have full control.
Keep the seller in the loop in the order chat if you need help securing the account.
Confirm delivery only when everything is complete.
Do not confirm delivery until you have the exact account and full control.
If anything is missing or incorrect, open a dispute from the order page.
Key points
Never confirm early. Confirming delivery signals the order is complete.
If the account doesn’t match the description, open a dispute immediately. This keeps the payment protected while the issue is handled.
If a seller asks you to close a dispute before the issue is solved, don’t close it. Escalate or contact support instead.
If you must contact the game’s support for a specific reason, discuss it with the seller first to reduce account risk.
Do not discuss buying the account in-game. This can lead to account action by game publishers.
Avoid frequent in-game name changes and avoid drastic login-location/device changes right after purchase (these can trigger security flags).
Sellers are expected to assist you with account-related issues in the order chat.
Do / Don’t
Do: check the account against the listing and secure it before confirming delivery.
Do: keep a clear timeline and screenshots in case you need to open a dispute.
Do: open a dispute if access is missing, incorrect, or incomplete.
Don’t: confirm delivery because you were pressured or “to be nice”.
Don’t: move delivery or negotiation off-platform.
Don’t: contact game developers about the purchase without careful consideration and coordination.