This article explains how to communicate with sellers and igitems support so your order can be handled quickly and fairly. Use it in any order chat or dispute, especially when delivery is late, incomplete, or contested.
When this applies
You’re coordinating delivery details with a seller.
You need to report a problem or open a dispute.
You’re waiting on a response and want to avoid delays or misunderstandings.
You’re negotiating a resolution (delivery fix, replacement, or refund).
How to communicate effectively (steps)
Keep everything on igitems.
Use the order chat or dispute chat so the full timeline is recorded.
Avoid moving to Discord/WhatsApp/email for trade-related communication, as this would forfeit the protection offered by igitems.
Be clear and specific.
State what you bought, what you received, and what is missing/wrong.
Ask for one concrete outcome (deliver the missing part, correct the item, partial refund, full refund).
Provide proof early.
Attach relevant evidence (screenshots, order details, timestamps) when you open a dispute or when asked.
Focus on facts and chronology, not assumptions.
Stay respectful and professional.
Avoid personal attacks; they escalate conflicts and slow down resolution.
Explain your position without accusing the other party of lying.
Keep in touch.
Reply in a reasonable time, especially during disputes.
If you will be unavailable, say when you can respond next.
You can contact our support at any time for assistance.
Key points
Be honest. Misleading statements or omissions can hurt resolution outcomes.
Document the issue. Clear messages + evidence help igitems mediate fairly if escalated.
Don’t confirm delivery early. Confirm only after you received the exact product/service in full.
If your message is filtered, rephrase and continue. Do not try to bypass filters.
Long AI messages may also be marked as spam and hidden from users.
Do / Don’t
Do: keep messages factual, concise, and solution-focused.
Do: share relevant evidence and answer questions from the seller or igitems staff.
Do: close a dispute only after the issue is fully resolved.
Don’t: move order communication off-platform for trade-related topics.
Don’t: use insults, harassment, or baseless accusations.
Don’t: ask the other party to “just close the dispute” before you receive the agreed solution.