You are protected with us.
Your purchases made on the igitems platform are protected to ensure you get what you bought, or your money back.
Smooth Transactions Ensured
Our sellers are expected to work with you to resolve issues quickly. If an agreement cannot be reached, igitems will step in to help.
igitems Guarantee® eligibility
We guarantee you’ll receive exactly what you ordered, just as described.
Enjoy a smooth and worry-free delivery experience every time.
Our quality is top-notch, but if you ever need assistance, we’re here for you.
Your Money Is Safe
Payments are initially made to igitems, not directly to the sellers. Only upon the completion and confirmation of the trade will the money be released to the seller.
Important note
DO NOT approve delivery in the order’s review until you have received your exact product. Always verify that you have received the correct item or service before confirming delivery. Once a trade has been confirmed, it is considered final, and no returns or refunds will be granted.
igitems Guarantee® How-to
In case of any delivery trouble, please follow these steps:
Contact the seller to inform them of the issue you need help with.
Click the Start Dispute button (next to Approve Delivery) to start the procedure formally.
The funds are now frozen till the issue is resolved.
If needed, escalate the dispute to igitems, and we will intervene to guide the situation to a resolution.
Your payment remains with igitems (not paid out to the seller) until we make the final decision.
Important Terms
Be sure that you are aware of our rules:
If the requested information is accurately provided by the buyer within 7 days, the claim may be accepted.
If the required information is not provided, or lacks sufficient evidence, then the igitems Guarantee® may be forfeited.
It is anticipated that the buyer has made efforts to resolve the issue directly with the seller and will only invoke the igitems Guarantee® as a last resort in cases of unresolved disagreement. Still, always be sure to Start Dispute as soon as an issue is encountered to ensure that the seller can only access the funds once resolved.
Fraudulent claims (e.g., buyer filing a chargeback after receiving their item/refund) will be subject to legal consequences and potential suspension of the account.
Communications outside the igitems platform (such as Discord, WhatsApp, or private emails) will not be acknowledged or considered. Engaging in such contacts can result in suspending all parties involved and the forfeiture of the igitems Guarantee®.