This page explains what the igitems service fee is, where you will see it, and what happens to it if your order is refunded. Use it when you want to understand the total you pay at checkout.
When this applies
You are about to place an order and want to understand the fees in the checkout total.
You are comparing offers and want to compare total cost, not just item price.
You were refunded (or expect a refund) and want to know how the fee is handled.
How the service fee works
At checkout, review the cost breakdown (item price + service fee = total you pay).
Complete payment on igitems; the service fee helps operate platform features like 24/7 support and the dispute system.
If your order is refunded, the same percentage of the service fee is automatically refunded to the payer.
Key points
Standard service fee: typically 9.5% for most items.
Top-Up & Game Keys: typically 7%.
Slight fluctuation: the exact fee can vary slightly based on the exact cart price.
Refunds: when an order is refunded, the same percentage of the service fee is automatically refunded.
Where to check: always rely on the fee shown in your checkout breakdown for the exact amount.