If you are new to igitems, check out our Disputes Basics article!
Please make sure to follow the guidelines provided below to ensure a professional resolution process, receive an excellent Dispute Rating, and improve your Community Rating!
Be Respectful: Avoid personal attacks and remain courteous, these would only harm your chances of resolving the issue.
Solution First: Resolve the issue fully before asking to close the dispute.
Seek Solutions: Work proactively with the buyer to solve the problem, don’t judge too soon.
Gather Information: Collect relevant details to understand and address the issue from both sides of the story. Collect any relevant information from the buyer before confronting him.
Explain Your Side: Provide your perspective without accusing the buyer of lying.
Aim for Resolution: Focus on smooth transactions to avoid disputes.
Refund or Replace: If unable to deliver, offer a refund, replacement, or alternative solution.
Avoid Negative Reviews: Resolve issues to prevent negative feedback. If the problem is escalated to igitems and no compromise is reached you'll receive a negative rating for the order automatically.
Escalate to igitems: If you cannot solve the issue or reach a compromise with the buyer, don't hesitate to escalate the issue to igitems. Our team generally responds within a few hours to mediate a solution. Please assist our team in the resolution process.