A chargeback is a payment reversal started through your bank. On igitems, it is discouraged, please use the dispute system first or contact us directly.
When this applies
You think you were charged incorrectly.
You have a delivery issue and are considering contacting your bank.
You already started a chargeback and want to know what happens on igitems.
What to do instead (recommended)
Open the order and try to resolve it in chat. Keep all communication on igitems.
If anything is wrong or missing, open a dispute from the order page to freeze the funds.
If you and the seller cannot agree, escalate after ~24 hours so igitems can mediate.
If you start a bank chargeback
igitems automatically opens a dispute for the related order.
The transaction funds are frozen while the case is reviewed.
If delivery was completed, the seller may be asked to provide proof of delivery.
If delivery was not completed, igitems may work to secure the order and resolve it under platform rules.
Key points
Do not confirm delivery until you received the exact product/service in full.
Chargebacks are treated as a last resort. They can slow down resolution compared to disputes.
igitems is more likely to find a compromise when issues are handled through the internal dispute system.
Chargeback fraud (receiving the item/service and then charging back) can result in permanent account action.
Do / Don’t
Do: open a dispute promptly, provide clear evidence, and escalate if the seller is unresponsive.
Don’t: approve delivery early, move communication off‑platform, or file a chargeback after receiving your order.