Use disputes to fix delivery issues quickly. Funds are held by igitems during a dispute until it’s resolved.
When this applies
Item/service not as described or defective.
Late/no delivery or only partial delivery.
Access/ownership not fully transferred (for accounts/services).
How to resolve a dispute
Try the order chat first. Keep all communication on-platform. State the gap and what fix you need.
Open a dispute from the order page. Your payment is frozen. Describe the issue clearly and attach evidence (screenshots, order details, timestamps).
Work the dispute chat. Propose concrete outcomes (full delivery, fix, replacement, partial refund).
Escalate after 24 hours if unresolved or the seller is unresponsive. igitems will review both sides and mediate.
Outcome. If approved for you: refund (full/partial) or another solution. If resolved by seller: review and close the dispute.
Key points
Do not confirm delivery until you received the exact product/service in full.
Keep messages on igitems. External channels are not acknowledged and can void protections.
Provide focused evidence: what was promised, what you received, and when.
Be professional; avoid personal attacks. It speeds up resolution.
Auto‑escalation may occur if there’s no update for ~3 days. Response times may vary by time of day.
Chargebacks outside the platform are discouraged and can lead to account action. Use the dispute system.
Do / Don’t
Do: open a dispute promptly, keep facts chronological, propose solutions, close once resolved.
Don’t: confirm early, move off‑platform, spam/harass, or submit false claims.