Follow this article when you need help with an order, a dispute, or a payment/verification issue. For order problems, the fastest and safest path is always the order page and dispute system.
When this applies
You have an order problem (late delivery, incorrect delivery, incomplete delivery).
You need help opening or escalating a dispute.
You have a payment, account, or verification issue that blocks you from completing an order.
You’re not sure which system to use (chat vs. dispute vs. support).
How to get help (recommended order)
Start in the order chat. Explain what’s wrong and what solution you want.
Open a dispute from the order page to freeze the funds while the issue is resolved.
Escalate after ~24 hours if you and the seller can’t agree or the seller is unresponsive.
Use LiveChat support for urgent help, account/payment/verification issues, or if you can’t access the dispute tools: igitems.com/support (available 24/7).
What to include when contacting support
Order details: order link/ID, seller username, what you bought, and when you purchased.
Timeline: what happened first, what you tried, and what the other party replied.
Evidence: screenshots from the order/dispute chat, delivery proof, and relevant timestamps.
Requested outcome: finish delivery, fix/replacement, partial refund, or full refund.
Key points
Do not confirm delivery until you received the exact product/service in full.
Disputes may be unavailable in the first ~15 minutes after placing an order.
If you don’t get a solution in the dispute chat, you can usually escalate after ~24 hours.
Keep communication on igitems. Off-platform messages may not be acknowledged in disputes.
Avoid bank chargebacks as a first step. Use disputes and support instead.
Do / Don’t
Do: open a dispute quickly if anything is missing/wrong so the funds stay protected.
Do: stay factual, professional, and provide focused evidence.
Don’t: confirm delivery early or close a dispute before the issue is fully resolved.
Don’t: move the trade to external platforms (Discord/WhatsApp/email).