Sellers may encounter a specific issue when attempting to withdraw their earnings to Payoneer, receiving an error message stating, "This recipient cannot accept payments between Payoneer accounts." Despite the recipient's account appearing active and Payoneer support confirming its ability to receive payments, withdrawals via the "Make a Payment" & "Batch Payment to multiple accounts" methods used by Igitems might not be successful.
Common Symptoms
The recipient sees no apparent issues with their Payoneer account.
Payoneer support may confirm the account's capability to receive payments, as other payment methods still function.
Igitems' Actions
Payout Completion: Initially, the payout is processed by Igitems.
Notification: Affected users receive a message on Igitems detailing the situation.
Funds Return: The funds are returned to the user's account, and a penalty may be applied. Specific penalty details can be found in the penalties section based on the user ID.
Warnings: Repeated withdrawal requests to a non-functional account may result in warnings to the user.
Solutions
Change Withdrawal Address/Method: The simplest resolution is for the user to select a different withdrawal address or method.
Payoneer Verification Center: Users should check their Payoneer Verification Center for any incomplete or pending tasks that might be causing the issue.
Contact Payoneer Support: It's advisable for users to contact Payoneer support directly. When doing so, clarify the specific payment method Igitems uses and the error encountered to receive targeted assistance.