Introduction
Chargebacks can be a challenging aspect of online transactions. On Igitems, when a buyer initiates a chargeback through their bank, it automatically triggers a dispute for the order, putting the involved funds on hold. This article guides sellers on how to navigate the dispute process in the event of a chargeback.
Chargeback Dispute Process
Automatic Dispute Opening: When a chargeback is initiated, Igitems automatically opens a dispute for the related order, securing the funds to prevent immediate withdrawal.
Proof of Delivery: If the delivery of the product or service was already completed, sellers are required to provide Igitems with proof of delivery. This includes any documentation, communication logs, or other evidence that can substantiate the claim of fulfilled delivery.
Handling Undelivered Products: If the product or service has not yet been delivered at the time of the chargeback, sellers must ensure that the buyer does not gain access to the product. Confirming the security of the product is crucial before proceeding.
Resolution and Refund: Once the seller confirms that the product is secure and provides the necessary evidence, Igitems will proceed with the appropriate action. If the evidence supports the seller's claim, Igitems will contest the chargeback on behalf of the seller. If delivery was not completed, and the product is secure, Igitems may agree to refund the order, following the platform's policies.
Consequences of Chargebacks
Chargebacks are considered a last resort and not the preferred method for dispute resolution on Igitems. Such actions can strain the trading environment and may lead to the suspension of the buyer's account, restricting their ability to trade on the platform.