After opening a dispute you and the seller are given a period to resolve the hiccup.

24 hours after opening the dispute, if the issue is not yet resolved, both you and the seller are able to escalate the dispute to igitems, whenever you feel necessary.

Escalated disputes land with our team, who jump in to mediate a solution

We recommend avoiding personal attacks against the other party, as that will make it much less likely that a mutually favourable outcome is reached.

Collect & supply information: Inform our team of any relevant aspects that might help us better understand your side.

Seek solutions: Sometimes things don’t go the way either party wanted. We recommend giving the other party a chance to explain their side of the story and resolve the matter with your help.