Be Respectful: Avoid personal attacks and remain courteous, these would only harm your chances of resolving the issue.

Solution First: Always ensure your issue is solved and you received full access to the item purchased before closing the dispute.

Seek Solutions: Work proactively with the seller to solve the problem, don’t judge too soon, we all make mistakes sometimes.

Gather Information: Collect any relevant information and share it with our team. Any information could prove useful and let the seller present their side of the story to reach a solution that suits both parties.

Explain Your Side: Provide your perspective without accusing the seller of lying, don't let the argument become personal, it will make a beneficial solution that much more difficult.

Pay attention: Focus on smooth transactions to avoid issues and don't hesitate to ask, if something is unclear.

Compromise: If the seller was unable to resolve the issue we suggest looking for a compromise or an alternative solution.

Escalate to igitems: If the seller does not seem to be helping, don't hesitate to escalate the issue to igitems, our team generally replies within a few hours and mediates a solution between you and the seller. Please assist our team in the resolution process.