Service Fees on Transactions

For each transaction on Igitems, a service fee is applied. This fee supports the operational costs of the platform, including the provision of 24/7 customer support.

Refund Policy for Service Fees

The approach to refunding service fees is designed to be fair and proportional, reflecting the nature of the transaction's resolution:

• Full Refunds: When a transaction is fully refunded, the service fee is also returned to the buyer in full. This ensures that buyers are not financially impacted for transactions that are reversed.

• Partial Refunds: For partial refunds, the service fee is generally refunded proportionally to the refund percentage of the transaction. However, depending on specific circumstances, Igitems may also opt to refund the service fee in full, regardless of the partial refund size. This approach allows for flexibility and fairness, ensuring that you feel supported and fairly treated in various transaction scenarios.

Inquiries and Support

If you have questions about how a service fee refund is calculated or any other concerns related to your transactions, our customer support team is available to provide assistance and clarity.

Summary

Igitems' policy on service fee refunds in the context of full or partial transaction refunds is straightforward: fees are refunded in alignment with the transaction refund. This policy is part of our commitment to maintaining a transparent and fair trading environment.